Privacy Policy

At Alt+State Pilates, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, whether through our website, in-person, or through other communications.

INFORMATION WE COLLECT

  • Personal Information: This includes your name, email address, phone number, and other contact details when you sign up for a class, join our mailing list, or inquire about our services.

  • Payment Information: If you purchase classes or memberships, we collect payment information, including credit card details and billing information, to process the transaction.

  • Usage Data: When you visit our website, we may collect data about how you use our site, including your IP address, browser type, and browsing behaviour.

  • Health Information: If you provide any health-related information relevant to your participation in Pilates classes, this information is collected only to ensure your safety and to provide tailored instruction.

HOW WE USE YOUR INFORMATION

  • We use your personal and payment information to register you for classes, process payments, and provide the services you’ve requested.

  • We use your contact information to send updates, class reminders, special promotions, and other relevant information related to our services.

  • Usage data helps us analyse website performance and improve user experience.

  • Any health information provided is used to ensure a safe and personalised experience in our Pilates classes.

SHARING YOUR INFORMATION
We respect your privacy and will not sell, trade, or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party providers who assist with payment processing, marketing, or website hosting, but only as necessary to perform these services.

  • Legal Obligations: We may disclose your information when required by law or to protect the rights, safety, or property of Alt+State Pilates or our clients.

YOUR RIGHTS
You have the right to:

  • Access and Update Your Information: You can request access to your personal information or ask to update or correct it at any time.

  • Opt-Out: If you no longer wish to receive marketing communications, you can unsubscribe at any time by following the instructions in our emails or contacting us directly.

  • Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.

COOKIES
Our website may use cookies to enhance your browsing experience and collect usage data. You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

CHANGES TO PRIVACY POLICY
Alt+State Pilates may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it regularly.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@altstatepilates.com.au.